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Privacy Policy

Wake Smith Solicitors Limited (‘Wake Smith’) is committed to being transparent about how it collects, uses and stores your personal information.  We are required under data protection legislation to tell you about the way in which we use your data and about your rights.  We have tried to supplement the information we are legally required to give you with other information and assistance that we think would help you understand how we deal with your privacy.

This privacy notice is provided in a layered format so that you can click through to the specific areas set out below.  Alternatively you can download a pdf version of the policy here.  We have also tried to help you with some terms and how they are used and these are set out in your glossary.  Where you see a term which looks unfamiliar you may be able to click on it to take you through to our glossary.

1.         Important information and who we are

2.         The information we collect about you (and how we collect it)

3.         How we will use this information

4.         Whether and how we will share your personal data

5.         International transfers

6.         Data security

7.         Data retention

8.         Your legal rights

9.         Glossary

10.      Cookies.

1.         Important Information and who we are

This Privacy Policy applies to Wake Smith’s general website: www.wake-smith.co.uk

If you become a client of Wake Smith we have a separate client privacy notice which relates to how we use clients personal data.

Wake Smith is the controller responsible for your personal data.  This means we control how the data is used.  When we refer in this Privacy Notice to ‘we’, ‘us’ or ‘our’, we are referring to Wake Smith.  You will notice that throughout this Privacy Notice we provide you with the contact email for our Data Protection Administrator – dataprotectionadmin@wake-smith.com

Our contact details are contained elsewhere on this website but our full details are Wake Smith Solicitors Limited, No.1 Velocity, 2 Tenter Street, Sheffield S1 4BY.

Complaints/Concerns

You have the right to make a complaint or to address a concern at any time to the Information Commissioner’s Office (ICO).  They are the UK supervisory authority for data protection issues.  We would however appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance at dataprotectionadmin@wake-smith.com

If you need to contact the ICO more information can be obtained from ico.org.uk/concerns or by contacting the ICO on 0303 123 1113.

Third Party Links

Our website may include links to third party websites, plug ins and applications.  Clicking on such links or enabling those connections may allow third parties to collect or share data about you.  We do not control these third party websites and are not responsible for their privacy statements.  If you leave our website to a third party link we encourage you to read the privacy notice of every website you visit.

Cookies

We provide more information about cookies below in section 10.

2.         The data we collect about you (and how we collect it)

Personal data, or personal information, means any information about an individual from which that individual can be identified.  It does not include data where the identity has been removed (anonymous data).  We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:-

We also collect, use and share:-

We do not collect any special categories of personal data about you intentionally.  This would include details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.  Nor do we collect any information about criminal convictions and offences.

However by accessing our website you may choose to access our interactive tools and to volunteer sufficient information to form an enquiry regarding legal services and you may therefore choose to provide us with information with these special categories of personal data.

3.         How we will use this data

We collect your personal data, through this website, in different ways:-

We will only use your personal data when the law allows us to.  We give more detail on this under lawful basis.  Most commonly, we will use your personal data in the following ways:-

Click here to find out more about the types of lawful basis that we will rely on to process your personal data.

Marketing

You will have the opportunity in using this website to register marketing choices with us if you wish.  If you do register details for email marketing we will send you a further link to confirm your privacy rights in respect of our marketing database.

4.         Whether and how we will share your personal data

Unless you become a client of Wake Smith in which case you will have an opportunity to read our client Privacy Policy we do not envisage making any disclosures of your personal data except where we are required to for legal and regulatory purposes.

If you submit an enquiry, a copy of your enquiry is received by our Web Developer who is from time to time employed by us to develop the websites infrastructure.  This is only for server backups for disaster recovery purposes.  Our Web Developer’s Privacy Policy can be accessed here. We enter into appropriate confidentiality agreements with any Web Developer we use.

5.         International Transfers

We do not transfer your personal data outside the European Economic Area (EEA).  Where analytical data is transferred outside the EEA, such as via Google Analytics, it is on an anonymised basis.

6.         Data Security

In order to prevent unauthorised access, maintain data accuracy and ensure the correct use of information, we have in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect.

7.         Data Retention

We have specific data retention policies which apply to clients.  As a visitor to our website we will not retain any personal data about you unless you provide us with personal data in connection with an enquiry relating to legal services.  If you make an enquiry the information we collect about you is stored electronically on our database.  It may also be printed off and stored in our filing systems.  If you subsequently become a client we will provide you with a legal contract relating to our services and a separate client Privacy Policy at that time.  Unless and until you become a client your personal data may be stored electronically for a period of approximately 16 years.

To determine the appropriate retention period for personal data we consider the nature and sensitivity of the personal data, the potential risk of harmful or unauthorised use or disclosure and the purposes for which we process your personal data as well as the reasons why we may need to access the data after your original enquiry.

8.         Your legal rights

Under certain circumstances you have rights under data protection laws in relation to your personal data.  Please see below to find out more about these rights:-

If you wish to exercise any of the rights set out above please contact dataprotectionadmin@wake-smith.com

We will not ask you to pay a fee to access your personal data (or to exercise any of the other rights), however we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.  Alternatively, we may refuse to comply with your request in these circumstances.

If you wish to exercise any of your legal rights, then we may need to request specific information from you to help us confirm your identity and ensure that you are who you say you are.  This is a security measure to protect you.

We try to respond to all legitimate requests within 1 month.  Very occasionally it may take us longer than a month if your request is particularly complex, or if you make a number of requests.  In this case, we will notify you and keep you updated.

9.         Glossary

LAWFUL BASIS

Legitimate interests

Means the interest of Wake Smith in conducting and managing our services to provide you with the best service and experience.  We consider on balance any potential impact on you and your rights before we process your personal data for our legitimate interests.  We take care to ensure that where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted by law), we will not further process your personal data.  If you would like further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities you can contact dataprotectionadmin@wake-smith.com

Performance of Contract

Means processing your data where it is necessary for the performance of a legal service which you have requested and this can include taking steps at your request before formally entering into such a contract.

Comply with a legal or regulatory obligation

Means processing your personal data where it is necessary for compliance of a legal or regulatory obligation that we are subject to.

External third parties in connection with this Website Privacy Notice there are no relevant external third parties you need to be aware of other than as advised under our cookie policy in Section 10.

YOUR LEGAL RIGHTS

You have the right to:

Request access to your personal data

Request access to your personal data (commonly known as ‘data subject access request’).  This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it and to give you an opportunity to request correct, if appropriate.

Request correction of your personal data

Request correction of the personal data that we hold about you.  This enables you to have any incomplete or inaccurate data we hold about you corrected, although we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data in certain circumstances;

Request erasure of your personal data.  This enables you to ask us to delete or remove personal data where there is no lawful reason for us continuing to process it or where, despite a lawful reason there is no good reason for us continuing to process it in the light of your request.  You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we accept that we have processed your information unlawfully.  However we may not always be able to comply with your request for erasure for specific legal reasons which we will notify to you, if applicable, at the time of your request.

Object to processing of your personal data;

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.  You also have the right to object where we are processing your personal data for direct marketing purposes.  We operate on the basis of consent for direct marketing and we try to make it as easy as possible to withdraw consent at any stage.  Where you object to processing of your personal data, in some cases we may demonstrate that we have compelling legitimate grounds to process your information which overrides your rights and freedoms.

Request restriction of processing your personal data;

Request restriction of processing of your personal data.  This enables you to ask us to suspend the processing of your personal data in the following scenarios:-

(a)   If you want us to establish the data’s accuracy;

(b)   Where you believe our use of the data is unlawful but you do not want us to erase it;

(c)   Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or

(d)   You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request transfer of your personal data;

Request the transfer of your personal data to you or to a third party.  We will provide to you, or a third party you have chosen, the personal data in a structured, commonly used, machine readable format.  Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.  We rarely use such automated information.

Right to withdraw consent

Withdraw consent at any time where we are relying on consent to process your personal data.  However, this will not affect the lawfulness of any processing carried out because you withdraw your consent.  If you withdraw your consent, we may not be able to provide certain services to you.  We will advise you if this is the case at the time you withdraw your consent.

10.      Cookies

What are cookies?

Cookies are small text files that are sent to and stored on your computer, smartphone, or other device for accessing the internet, whenever you visit a website.  Cookies are widely used and for a variety of different reasons:-

Why we use cookies, what cookies we use and how this may affect you?

There are different types of cookies:-

Other tracking technologies

Some sites use things like web beacons, clear gifs, page tags and web bugs to understand how people are using them and target advertising at people.

They usually take the form of a small transparent image, which is embedded in a webpage or email.  They work with cookies and capture data like your IP address, when you view the page or email, what device you were using and where you were.  We do not use such tracking technologies. 

How can I stop my internet browser tracking information?

Web browsers track information using various technical tools including:-

The ‘Do Not Track’ (DNT) setting

Some internet browsers have a DNT setting which sends a signal to websites asking them not to track your browsing.  This setting does not work with Wake Smith’s website.  However cookie settings can be changed on your internet explorer browser under ‘tools’ then ‘internet options’ and ‘internet privacy settings’.

How to avoid web beacons and other tracking technologies

You can normally render these ineffective by switching off cookies in your browser.  There are also browser add ons and extensions that specifically block web beacons.

To avoid web beacons in emails, you can turn off images in your email service, check your email’s help section to find out how.

Contact Us

Get expert legal advice from one of Sheffield’s most respected law firms, Wake Smith Solicitors.

Our team of friendly, professional solicitors in Sheffield can provide support and advice in a wide range of areas for you and your business. Call our Solicitors in Sheffield on 0114 266 6660 or fill out the simple form below and we will get back to you as soon as possible. 

For all media enquiries, please contact Abby Worsnip or Billy Greenhalgh at www.agentpr.co.uk.

Important – Please read our privacy notice for more information on how we use your data.

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Office Hours:
Monday to Friday
8:30 a.m. – 5:30 p.m.

Sheffield Head Office - City Centre
No1 Velocity
2 Tenter Street
Sheffield
S1 4BY
Tel: 0114 266 6660
Fax: 0114 267 1253
Click here to find us on Google Maps »

DX: 10534 Sheffield 1

 

Car park

There is a large public carpark operated by NCP underneath our office building, the entrance to which is located on Solly St.

Disabled Facilities

If you have any special requirements relating to accessibility or disabled facilities please contact John Liversidge on 0114 224 2075 or at john.liversidge@wake-smith.com