Residential conveyancing – new automated systems, but personalised service

Wake Smith Solicitors 11 March 2024

Over the past 12 months, the landscape of Wake Smith’s residential conveyancing department has changed dramatically.

Traditionally laden with paperwork and manual processes, the team has fully embraced a digital transformation to streamline operations, enhance efficiency and deliver exceptional client service.

Bonita Wolfenden, Head of Residential Conveyancing Operations at Wake Smith looks at the difference the new IT systems Minerva and Orchard Rock Workflows have made to the department.

In March 2023, Wake Smith invested in a state of the art on boarding system, working with Minerva to bring a streamlined and quick process for our clients to on board with the firm. This reduced on boarding times for our clients by up to 70%.

At the same time, we experienced a dramatic shift towards efficiency, seeing digital platforms automate routine processes, freeing up valuable time for our conveyancers to focus on the progression of transactions. The previous time-consuming onboarding process is now executed with one click, accelerating the pace of transactions, and reducing turnaround time significantly.

Then, in July 2023, Wake Smith installed residential workflow modules from Orchard Rock into the existing case management system. This enabled real time access to case files and documentation from anywhere, at any time, fostering greater transparency and communication throughout the conveyancing process.

The new workflows allow us to progress transactions in a more efficient way, which means in most cases, we are ready to exchange contracts in four weeks.

Another advantage is that the new IT systems offer a level of accuracy that manual processes cannot match. The automation tools perform complex work with precision, minimising the risk of errors and ensuring compliance with regulatory requirements.

In today’s competitive market, the service we offer to our clients is the key differentiator. The new IT systems have empowered my team to adopt a client-centric approach, delivering a seamless and personalised experience from start to finish.

By prioritising client satisfaction and engagement, we are building lasting relationships with our clients and key people and businesses in the residential property sector. Our systems may be automated but my team are not, and they speak to clients regularly either on the phone or face to face.

I am very lucky to work with such a great team of people who have worked with me to embrace a completely new way of working over the past 12 months. With these changes, have come a renewed passion for the job they do and love. 

What sets our conveyancing department apart is the empathy we show with every interaction. We recognise the human stories behind each transaction. Whether it's a first-time homebuyer stepping onto the property ladder or a family bidding farewell to a beloved family home, we approach every case with compassion and understanding.

Some of our recent client feedback

“I am grateful for all your help for the purchase our new home. This work cannot be done without your inputs and efforts. Finally, we have a house. I will share your contacts with my friends. Hope you can also help them in the future.”

To start your conveyancing journey with Wake Smith Solicitors, please call 0114 266 6660.

Please click here to learn more about our services and the conveyancing process.

Please click on the following link to obtain an instant quote https://quote.wake-smith.co.uk/OnlineQuotes.

To make a general enquiry and speak to one of our team, click the contact us button to complete our contact form and we will call you back.

Tags

Archive

December 20241November 20245October 20246September 20245August 20245July 20243June 20243May 20245April 20242March 20247February 20242January 20248December 20236November 20232October 20233September 20232August 20234July 20232June 20235May 20237March 20234February 20235January 20233December 20225November 20224October 20224September 20223June 20221May 20227April 20223March 20223February 20223January 20224December 20214November 20213October 20214September 20216August 20212July 202111June 20218May 20216April 20212March 20218February 20218January 20219December 20208November 202013October 20208September 20208August 20203July 20208June 202016May 202011April 20206March 202016February 20208January 202011December 20199November 20199October 201911September 20195August 20194July 20196May 20198April 20196March 20193February 20195January 20194December 20186November 20185October 20182September 20185August 20184July 20189June 20184May 201810April 20185March 20184February 20184January 20183December 20175November 20178October 20177September 20179August 20175July 20176June 201710May 20175April 20178March 201711February 20176January 201710December 20169November 20167October 201610September 201610August 20166July 20167June 20163May 20162April 20166March 20162February 20164January 20165December 20153November 20155October 20156September 20156August 20157July 20157June 20157May 20156April 20159March 20156February 201510January 20156December 20145November 20144October 20142September 20143May 20144March 20146February 20144January 20142December 20132November 20133September 20134July 20132June 20132May 20133April 20131March 20133February 20133January 20136December 20121November 20123October 20122August 20122July 20128June 20123April 20123March 20121January 20124December 20112November 20111October 20112September 20113August 20113July 20117June 20119May 20117April 20115March 20119February 20118January 20111December 20101October 20102September 20102August 20103July 20106June 20101May 20102April 20106March 20102February 20103January 20102December 20095November 20092October 20092September 20092August 20091July 20095June 20095May 20093April 20093March 20093February 20091January 20092November 20082October 20082September 20081August 20083July 20081January 20082

Featured Articles

Contact us